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American Matech

IT Standards and Operational Excellence

Course Information

  • the date

24/02/2025

  • Duration

10 days

  • The city

London

  • Cost
  • Type

in-house

Course details

The importance of IT standards and operational excellence in today's digital landscape cannot be overstated. With the increasing complexity of IT infrastructures, organizations face challenges in maintaining efficiency, security, and compliance while striving for innovation and competitiveness. Implementing recognized IT standards and frameworks ensures consistency and quality across operations, helping organizations manage risks and meet regulatory requirements. Adopting these standards facilitates smoother integration of new technologies and processes, paving the way for digital transformation.

IT Standards and Operational Excellence is a comprehensive training course designed to provide professionals with the tools and knowledge needed to navigate this dynamic environment. Participants will gain insights into how international standards like ISO/IEC frameworks enhance operational effectiveness and strategic alignment with business objectives. Through practical exercises and case studies, the course explores best practices for optimizing IT operations, improving resource management, and fostering a culture of continuous improvement. This training empowers professionals to drive organizational success by leveraging IT standards to create a robust, agile, and future-ready IT landscape.

عند الانتهاء من دورة american matech هذه، سيتمكن المشاركون من:

فهم أهمية وتأثير معايير تكنولوجيا المعلومات على نجاح المؤسسة.
التعرف على أطر تكنولوجيا المعلومات المختلفة وكيفية تنفيذها بشكل فعال.
تحديد متطلبات الامتثال الرئيسية وكيفية تلبيتها في عمليات تكنولوجيا المعلومات.
وضع استراتيجيات لتعزيز الكفاءة والفعالية في عمليات تكنولوجيا المعلومات.
اكتساب رؤى حول أفضل الممارسات للحفاظ على التميز التشغيلي في تكنولوجيا المعلومات.
استكشاف دور معايير تكنولوجيا المعلومات في إدارة المخاطر والأمن السيبراني.
التعرف على أفضل الممارسات لقياس أداء تكنولوجيا المعلومات والإبلاغ عنه.
فهم كيفية مواءمة معايير تكنولوجيا المعلومات مع أهداف العمل واتجاهات الصناعة.
استكشاف استراتيجيات إدارة التغيير والتغيير التنظيمي.

تم تصميم هذه الدورة خصيصًا للمحترفين الذين يهدفون إلى تعزيز معايير وممارسات التشغيل في مجال تكنولوجيا المعلومات، مع التركيز على مواءمة التكنولوجيا مع أهداف العمل وتحسين تقديم الخدمات:

مديرو تكنولوجيا المعلومات والمديرون التنفيذيون
محترفو ضمان الجودة والامتثال
متخصصو عمليات وبنية تكنولوجيا المعلومات الأساسية
محللو الأعمال والاستراتيجيون
مديرو المشاريع وقادة الفرق
مستشارو تكنولوجيا المعلومات
أي شخص مهتم بتعزيز معايير وممارسات التشغيل في مجال تكنولوجيا المعلومات

Course outline

Day 1

Introduction to IT Standards

  • Introduction to Product Management
  • Overview of IT Standards and Their Importance
  • Key IT Frameworks and Compliance Requirements
  • Steps for Implementing IT Standards in an Organization
  • Case Studies of Successful IT Standard Implementations
  • Interactive Discussion: Identifying IT Operational Challenges

Day 2

Fundamentals of Operational Excellence

  • Definition and Significance of Operational Excellence in IT
  • Describing the Components of Operational Excellence
  • Understanding the Stages of Operational Excellence
  • Key Principles for Achieving Operational Excellence in IT
  • Exploring the applications of Operational Excellence in IT
  • Overview of Operational Excellence Tools
  • Case Studies of Successful Operational Excellence Process

Day 3

IT Service Management Frameworks

  • Definition and Significance of IT Service Management (ITSM)
  • Describing Common ITSM Frameworks
  • Detailed Analysis of Information Technology Infrastructure Library (ITIL) Framework
  • Exploring Key Principles and Objectives of Control Objectives for Information and Related Technologies (COBIT)
  • The Lifecycle of IT Services According to Microsoft Operations Framework (MOF)
  • Discovering the Process Areas of enhanced Telcom Operations Map (eTOM) Framework
  • Applications of the Open Group Architecture Framework (TOGAF)

Day 4

ISO/ IEC Standards for IT Management

  • Exploring Common ISO/IEC Standards:
    • ISO/IEC 20000: IT Service Management
    • ISO/IEC 27001: Information Security Management
    • ISO/IEC 9001: IT Quality Management Systems
    • ISO/IEC 19970: IT Asset Management Systems
    • ISO/IEC 27002: Information Security Controls
    • ISO/IEC 27017: Information Technology
  • Detailed Analysis of ISO/IEC Standards
    Best Practices for Integrating ISO/IEC Standards into IT Operations
    Workshop: Developing an IT Standards Implementation Plan
    Group activity: role-playing IT standard compliance scenarios

Day 5

Enhancing Operational Efficiency in IT

  • Strategies for Process Improvement and Efficiency
  • Tools and Techniques for IT Operations Management
  • Best Practices for Managing IT Resources and Budgets Effectively
  • Methodologies for Continuous Improvement
  • Case Study Analysis: Transforming IT Operations
  • Hands-On Session: Utilizing IT Management Tools

Day 6

Risk Management and Cybersecurity in IT Standards

  • Understanding IT Risks and Mitigation Strategies
  • Key Principles of Risk Management
  • The Role of IT Standards in Cybersecurity
  • Implementing Robust Security Measures in IT Operations
  • Group Discussion: Balancing Security and Operational Efficiency
  • Practical Exercise: Conducting an IT Risk Assessment

Day 7

IT Performance Measurement and Reporting

  • Identifying the Significance of Performance Measurement in IT
  • Steps for Developing Performance Metrics and KPIs
  • Best Practices for Analyzing Performance Results
  • Strategies for Performance Reporting
  • Group Discussion: The Applications of Performance Data
  • Practical Exercise: Developing Performance Metrics and KPIs

Day 8

Aligning IT Standards with Business Goals

  • Steps for Developing IT strategy
  • Exploring IT-Business Alignment Frameworks
  • Techniques for Integrating IT Standards into Business Strategy
  • Group Discussion: Challenges Associated with Aligning IT Standards with Business Goals
  • Practical Exercise: Developing an IT Strategy that Aligns with Business Goals

Day 9

Change Management and Organizational Culture

  • Definition and Significance of Change Management in IT Operations
  • Process of Change Management When Implementing New IT Standards
  • Skills Required for Effective Change Management
  • Techniques for Building a Culture of Operational Excellence
  • Strategies for Managing Resistance to Change within Organizations

Day 10

Future Trends and Best Practices

  • Barriers and Challenges to Sustaining Excellence in IT
  • Best Practices for Leveraging IT Standards for Competitive Advantage
  • Future Trends in IT Standards and Operational Excellence
  • Course Recap and Participant Feedback
  • Final Project: Presenting an IT Standards and Excellence Plan

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