Advanced Office Management and Effective Administration Skills

Course Information

  • the date

21/04/2025

  • Duration

5 days

  • The city

Dubai

  • Cost
  • Type

in-house

Course details

Becoming more effective as an Office manager will definitely make your job easier and make you more valuable in the eyes of your managers and the company stakeholders. Office Managers need to be expert multi-taskers – even if you’re doing more than four things at once, that’s probably still not enough! You need to be indispensable – to know exactly who to call to fix that pesky problem your boss has. And to be truly indispensable you need to be organized, be an excellent communicator, and be able to deal with whatever challenging situation your working life presents you with

This highly interactive, Advanced Office Management & Effective Administration Skills training seminar will help you to develop and refine the skills needed to excel as an Office Manager, Administrator or Executive Secretary.

It will explore in depth the interpersonal and behavioral skills necessary to ensure you are well prepared for the challenges of working with a variety of management styles. You will also learn how to stay in control whilst dealing with conflicting priorities.

بحلول نهاية دورة إدارة المكاتب المتقدمة ومهارات الإدارة الفعّالة عبر الإنترنت، ستتعلم كيفية:

التعامل مع واجبات إدارة المكاتب والإدارة كجزء لا يتجزأ من أهداف عمل المنظمة
التطرق إلى موضوعات مثل الاتصال، والكفاءات (السلوكية والفنية)، والمهارات الشخصية، والمراسلات التجارية، والأنظمة والإجراءات، والجودة، وتميز خدمة العملاء، وسير العمل، والإشراف والإنتاجية، وما إلى ذلك.
تحديد دور المتخصصين في إدارة المكاتب والإدارة
تحديد جوانب التفاعل مع الوظائف والأقسام الأخرى
تقديم وممارسة مهارات الإدارة السلوكية والإدارية والفنية الفعّالة
تقديم تقنيات عملية لحل المشكلات من أجل إدارة مكتب فعّالة
القضايا الشخصية والخلافات

تم تصميم دورة التدريب عبر الإنترنت في إدارة المكاتب المتقدمة ومهارات الإدارة الفعّالة، من أجل:

كل من يحتاج إلى فهم مجموعة واسعة من كفاءات إدارة المكاتب والإدارة.
المستخدمون الجدد أو المتقدمون سيوفرون لجميع المندوبين نظرة عامة عملية على مسؤولياتهم والمعرفة الفنية والسلوكية الأساسية المطلوبة للوفاء بأدوارهم بنجاح.

Course outline

The Management Function: Office Management

  • What is the Office Management Professional’s place, role and objectives in the organisation?
  • How the organisations culture depends on the image/role of the Office Management Professional
  • Employee code of ethics and employee proprietary agreements
  • Changing codes of supervision/corrective action
  • Authority v behavioural, administrative and technical responsibilities
  • Managing administrative performance and the process(es) required
  • Objective setting and maintaining standards

Communication: Its Power, Components and Levels

  • The New Administrative Role in Impacting Organizational Performance
  • Performance Appraisal
  • How Administrators can build Competitive Edge Departments
  • What Administrators Need to Know
  • How to Reshape and Rebalance the New Administration Function KPIs etc.

Organisational (Behavioural and Technical) Competence Effectiveness

  • Measuring how things are done as well as what they should achieve
  • Role in challenge and inspiring others to meet ambitious goals which deliver exceptional performance
  • Role in helping individuals take responsibility for making the organisation deliver value
  • Role in helping the organisation see the world through the eyes of its (internal/external) customers
  • Role in enhancing productivity and reducing conflict/lost time
  • Role in protecting and enhancing business reputation
  • Role in ensuring organisational standards are implemented and respected

Interpersonal Skills

  • Influencing, persuading and communicating decisions to ensure the organisation listen and acts
  • Presentation skills
  • Managing diversity
  • Demonstrate administrative expertise and develop, implement and ensure compliance with organisational systems, processes and procedures
  • Actively review and recommend improvements to organisational systems, processes and procedures
  • Establish checking procedures and ensure quality of work

Implementation/Administration Guidelines

  • Role in creating links between organisational strategy and administration goals and their implementation
  • Role as a route to securing competitive realities of the organisation
  • Role in creating a partnership with management that turns strategies into results
  • Role in helping management understand the human capital dimension of each of the organisations key business priorities
  • Action planning and transfer of knowledge and skills to work

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