Chief Operating Officer (COO) Programme

Course Information

  • the date

17/02/2025

  • Duration

5 days

  • The city
  • Cost
  • Type

Online

Course details

The chief operating officer (COO) is a senior executive tasked with overseeing the day-to-day administrative and operational functions of a business. The COO typically reports directly to the chief executive officer (CEO) and is considered to be second in the chain of command.

Most often, the COO’s role is to lead the group’s operation and logistics activities in order to transform the business into a cost-effective financial institution.

This Chief Operating Officer (COO) Programme explores the key skills, tools, and approaches needed to become a high-performing COO.

في نهاية برنامج الرئيس التنفيذي للعمليات، ستتعلم:

مناقشة متعمقة لأدوار ومسؤوليات الرئيس التنفيذي للعمليات
فهم كيفية ملاءمة الدور للمنظمة
تقديم أدوات وطرق مختلفة لتطوير واستخدام أفضل المقاييس لقياس فعالية التكلفة ومخاطر التشغيل والربحية وجودة خدمة العملاء وما إلى ذلك.
كيفية تحفيز الأشخاص المناسبين والاحتفاظ بهم
إرشادات حول كيفية التعامل مع التحديات السياسية الداخلية والعملية في تنفيذ دور الرئيس التنفيذي للعمليات
كيفية التواصل والإبلاغ بشكل فعال كرئيس تنفيذي للعمليات

برنامج الرئيس التنفيذي للعمليات مثالي لـ:

الرئيس التنفيذي للعمليات الحالي والطامح
رئيس العمليات
مديري المخاطر/المديرين
مديري وظائف التحكم

Course outline

COO Roles and Responsibilities

  • COO Role and Responsibilities – open to interpretation; kinds of COO, definition is key to success
  • C Suite Interactions
  • Capability framework
  • Leadership and influence

Organisation and Governance

  • Corporate Governance – International and UK Corporate Governance Codes
  • Laws vs Governance
  • Laws vs Governance
  • Directors’ duties and responsibilities
    Working with non executive directors
  • Diversity in the Boardroom
  • Legal Entity Management
  • Enterprise Risk Management
  • Regional Hub and Spoke Models
  • Parent Subsidiary relationship
  • Joint Ventures – challenges and management
  • Joint Ventures – challenges and management
  • Family Firms
  • Private Equity backed firms

Board Dynamics

  • Why Boards malfunction
  • Why executives fail
  • The Board evaluation and review
  • Role of the COO in working with peers
  • High performing Boards

 

 

COO Role in Strategy and Implementation

Formulating Strategy

 

  • The strategy Process
  • What makes a good strategist
  • Involvement
  • Framework for process
  • Delivering value
  • Case Study: Strategy Process, good strategy vs bad strategy
  • External analysis. Pestle,5 Forces
  • Probability/ Impact
  • Competitive landscape
  • Stakeholder Power/Interest
  • Key Success Factors and capabilities, VRIN
  • Developing strategic options
  • Ansoff Grid
  • Numerous other models
  • Innovation, Blue Ocean

 

 

Joint ventures and alliances

 

  • Acquisitions and mergers
  • Acquisition strategy
  • Why so many fail
  • Acquisition cases
  • Working on an acquisition
  • Implementation obstacles
  • Integrating businesses
  • Culture alignment
  • Drawing a blueprint for implementation
  • Strategy Implementation
  • Obstacles
  • Aligning Key Success Factors to KPI’s
  • Balanced Scorecard
  • Board Dashboard
  • Review process
  • Having the right strategic conversations

 

 

COO Role in Regulation and Reporting
5-day course

 

  • The role of the operations manager in organizing and reporting
  • Rationale, types, limitations of regulation
  • Key Issues and Regulatory Change
  • Key Issues and Regulatory Change
  • Regulatory Reporting
  • Compliance Processes
  • Environmental reporting
  • Ethics and social responsibility
  • Partnering with the Regulator

 

COO Role in Strategic Risk Evaluation

  • Types of Risk
  • The risk culture
  • Fraud, Bribery and Corruption – Bribery Act 2010, FCPA
  • Operational Risk Three Lines of Defence
  • KRIs and KPIs
  • Control Frameworks
  • Relations with Internal and External Audit
  • Managing a crisis

Tracking progress, measuring success and reviewing performancе
Maximising Shared Services Delivery

  • Compliance
  • Finance
  • Management Accounts and Statutory Financial Reports
  • Budgeting
  • Treasury
  • Role in Expense Management
  • Human Capital
  • Learning Organisation
  • Performance Management
  • Role of technology
  • Key takeaways and lessons learnt

For inquiries and booking