Administrative, Personal Assistant and Secretarial Duties

Course Information

  • the date

24/02/2025

  • Duration

5 days

  • The city

Amsterdam

  • Cost
  • Type

in-house

Course details

The main duty of a secretary or other administrative assistant is to provide administrative support to the senior managers in an organisation. This general description means that they may be given a wide range of tasks and responsibilities, based on the specific needs of their organisation. They may also be asked to take on a variety of secondary duties.

Knowledgeable, efficient administrative assistants, PAs, and private secretaries are very valuable to their executives and to the enterprise for which they work, so they are in great demand and command good salaries and other benefits - good, well-trained secretaries/PAs/administrators are valued and sought after - no enterprise can get along without one (or more) of them. Their range of duties can be wide, and can vary considerably; this Program provides essential training and knowledge about many of them, including office management principles, staff matters, accounts, and IT.

Administrative, Personal Assistant & Secretarial Duties training course also teaches about the supervision of office personnel, and how to prepare for promotion to managerial posts.

في نهاية دورة التدريب على المهام الإدارية والمساعد الشخصي والسكرتارية، ستتمكن من تعلم:

الحصول على فهم واضح لدور مدير المكتب، وتعلم الالتزام بالمعايير ذات الصلة والتصرف بشكل احترافي

جدولة وتنسيق الاجتماعات والمهام، وتحديد الأولويات والوفاء بالمواعيد النهائية المحددة.

تقديم الدعم التشغيلي للقسم الإداري.

إدارة اليوميات وتحديد المواعيد.

حجز الغرف وترتيبات السفر.

إعداد وتوزيع الأوراق والوثائق للاجتماعات.

تدوين المحاضر.

التعامل مع البريد.

صياغة الرسائل والوثائق الأخرى، مثل عروض PowerPoint.

صيانة أنظمة الملفات.

تعلم كيفية استخدام نظام ملفات مناسب للوثائق والسجلات لدعم العمليات المكتبية اليومية.

استخدام المهارات الشخصية للاستجابة لرؤية المنظمة ودعمها.

تعلم كيفية تطبيق تكنولوجيا المعلومات لدعم الاتصال مع أصحاب المصلحة

دورة تدريبية في المهام الإدارية والمساعد الشخصي والسكرتارية، مثالية لـ:

المساعدين الشخصيين والسكرتيرات الطموحين الذين يثقون في مناصبهم الحالية

أولئك الذين يرغبون في أن يكونوا أكثر استباقية، والنمو في مناصبهم وتحمل المزيد من المسؤوليات الإدارية

المساعدين الشخصيين والسكرتيرات الذين يرغبون في زيادة محفظتهم من المهارات والكفاءات

الإداريين الكبار الذين يرغبون في تحسين كفاءتهم أو آفاق ترقيتهم

Course outline

The types and roles of the PA/Secretary.

  • Personal attributes and skills, work relationships, adapting to change.
  • The office environment: layout, design, environmental factors, health and safety concerns
  • Furniture and furnishings, equipment and machinery, their functions.
  • The world of commerce; public, private, types of enterprises.

Business letters and their preparation; desktop publishing.

  • Communications including memos, emails, forms, reports and other business documents.
  • Filing systems, data and information.
  • The uses and control of office machines
  • Computer systems: data, databases, hardware, software, data security.

Incoming mail: sorting, opening, distributing; dictation, checking typed and word processed work.

  • Outgoing mail, despatching mail, options, postage, posting options and machinery.
  • Reception work, visitors, appointments, deliveries.
  • Arranging meetings, representing the organisation.
  • Meetings: arrangements, notices, agendas, taking minutes, preparing minutes.

Making travel arrangements; the appointments diary.

  • Conferences, managing events, logistics, travel.
  • Effective communication: oral, visual, written, electronic.
  • Principles of bookkeeping, the ledger, sales documents, petty cash, banking.
  • Invoices and receipts, checking and passing bills for payment, issuing cheques, records.

Wages and remuneration.

  • Advertising for and recruiting office personnel: job analysis, job descriptions.
  • Interviewing, selection tests, induction, training, supervising, controlling, counselling.
  • The functions and principles of management; technical and managerial aspects.
  • Setting good examples, attitudes. Preparing for promotion.

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