Business Process Improvement & Process Mapping

Course Information

  • the date

03/03/2025

  • Duration

5 days

  • The city
  • Cost
  • Type

Online

Course details

Process mapping is a technique used to visually represent a step-by-step internal business process. It can be used merely to document business processes for reference when carrying out the tasks, or it can be used as a tool for improvement; to highlight areas that would benefit from the change.

This Process Mapping Training Course will introduce you to the process of Process Mapping. The course will show you how to effectively build and use a basic process map once assembled.

Business Process Improvement & Process Mapping course will show you how to do this collaboratively, gaining buy from those directly and indirectly affected by the process.

بحلول نهاية دورة تحسين العمليات التجارية ورسم خرائط العمليات، سيكون المشاركون قادرين على:

تحديد العمليات وأهميتها للأداء السليم للمنظمة

تحديد المعايير الدولية لنهج العمليات

فحص منهجيات مختلفة لتقييم العمليات وإعادة هندستها

إنشاء مخططات تحليل العمليات وخرائط العمليات للتحسين

تبرير الحاجة إلى قياس العمليات كأداة للتحسين

دورة تدريبية حول تحسين العمليات التجارية ورسم خرائط العمليات، مثالية لـ:

أصحاب المشاريع والمديرين وفرق المشاريع ومحللي الأعمال في المؤسسات الصغيرة والمتوسطة والكبيرة الحجم ومنظمات القطاع العام
قادة المشاريع والأفراد المشاركين في تحسين فعالية العمليات التجارية
مديري الجودة ومهندسي الجودة وأصحاب العمليات التجارية ومديري تحسين العمليات
منفذي النظام وممثلي الإدارة ومنسقي النظام ومديري التغيير وفرق التحسين.

Course outline

Business Process Concepts and Elements

  • Definition of business process
  • Exploring process elements and characteristics
  • Describing types of business processes
  • Understanding process mapping and its benefits
  • Key characteristics of a sound process map
  • Distinguishing between process efficiency and process effectiveness
  • Identifying the Importance of Conducting Stakeholder Analysis

Fundamentals of Process Approach

  • Definition and significance of process approach
  • Importance of reducing cycle time and defects in business process
  • Understanding the PDCA approach for continuous improvement
  • Techniques for identifying opportunities for improvement
  • Definition and impact of non-value-added activities
  • Determining the role of lean methodology in reducing process waste
  • Discussing the eight types of process waste according to lean methodology

Re-Engineering Methodology

  • Definition and significance of business process re-engineering (BRP)
  • Discussing the need for re-engineering
  • Principles of re-engineering
  • Steps of process re-engineering
  • Defining simplification in the context of re-engineering
  • Process of conducting value-added analysis
  • Best practices to identify and address gaps and disconnects in business process

Process Mapping and Assessment Approaches

  • Discussing information requirements for process mapping
  • Exploring princess mapping notations
  • Understanding the hierarchy structure of processes
  • Discovering mapping tools and techniques:
  • Flowcharting
  • Gro graph and spaghetti diagrams
  • Swin lane flowcharts
  • SIPOC charts
  • Value stream maps
  • IDEF0 process map
  • Turtle diagram
  • Discussing the methodology of assessing process effectiveness and efficiency
  • Process of implementing failure mode and effect analysis (FMEA)
  • Tools and techniques for conducting root cause analysis

Process Improvement and Measurement

  • Best practices for diagnosing a process
  • Discovering process streamlining tools
  • Discussing problem-solving techniques used for process improvement
  • Determining the importance of measuring process performance
  • Techniques for developing KPIs
  • Ways of mapping process improvements
  • Understanding the usage of benchmarking and balanced scorecards in process improvement

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