The Communication and Feedback Skills course in the public sector is an essential element in effective government work and the quality of integrated services. The success of government institutions depends on the ability of their employees to communicate effectively, whether within different departments or with the public and beneficiaries of government services. Understanding how to deal with feedback, whether good or bad, is an important part of improving the experience of dealing with confidence in government performance.
This course focuses on providing participants with basic skills in formal, oral and written communication, in addition to developing strategies for dealing with complaints, inquiries and criticism in a professional manner that enhances transparency and credibility. It will also highlight how to build positive body language, use persuasion strategies, and manage communication crises in the public sector effectively.