In the modern workplace, customer service management within the HR department is an essential element in ensuring effective and supportive communication between employees and management. This course aims to provide participants with the knowledge and skills necessary to provide excellent employee services, while ensuring that HR policies and procedures are implemented efficiently and effectively.
This course will focus on how to improve the employee experience from recruitment to departure, by building a strong partnership with employees and enhancing their satisfaction. The course will also include understanding how to implement HR policies in a way that contributes to improving organizational performance and ensuring compliance with applicable laws and regulations.