The aim of a procurement process in facility management is to select the bidder best able to deliver the services required by a client over a defined term, at a price that is acceptable to the client, with optimal commercial and legal terms acceptable to both parties.
This course is designed to guide buyers and managers of FM services through the process of developing a procurement strategy to meet business needs and achieve a ‘best value’ solution.
Participants will be shown how to determine the correct procurement strategy through profiling current services, understanding the actual service requirements and establishing the true cost of service delivery.
The structure and content of service contracts and how to specify services clearly and concisely will be explained and participants will learn how to set meaningful service levels to aid performance measurement and control costs. Selection of bidders, the management of a clear tender process specific to services and winning negotiation techniques will also be explained.
The interrelationship between procurement and service delivery will be explored, as will the criteria for successful mobilisation and dayto-day management